(updated: March 23rd 2005)
All security incidents involving systems defined as belonging to the constituency of PIONIER-CERT (former: POL34-CERT) should be reported via electronic mail or using the selected fax number. In the first case, the application of adequate cryptographic mechanisms is highly recommended (see the authentication section). As every incident report must be stored in some sorts of archive, the other communication channels will not be accepted except for some special cases.
To report an incident to PIONIER-CERT via email you should send the message to the address: cert@pionier.gov.pl (or directly to cert@man.poznan.pl)
In order to report an incident by fax use the following number: + 48 61 852 59 54 (business hours only)
Please note that it is not a secure fax.
Regardless the of communication channel used to deliver an incident report, it should contain as much of the required information as possible. The general guidelines on what kind of information should be included, as it might be significant for the overall process of incident handling, will be presented in the following section. The incident report can be considered as received by PIONIER-CERT only after receiving a report confirmation, which will usually be delivered via mail (in special cases it may also be sent by fax if requested). The confirmation of the incident report will always contain a unique INCIDENT REPORT NUMBER, which should always be referred to during further communicating with PIONIER-CERT. Later, when the incident is accepted and various relations with the other ones are detected, the PIONIER-CERT will provide a unique INCIDENT CASE NUMBER referring to an actual accepted incident, which was described by the report. From this point the case number should always be used during the communication referring to a specific incident.